Improve the way you communicate in English when working internationally – it’s as much about how you say it as what you say! You need more than just a good level of English to communicate successfully in international business. You need to understand different communication processes and use the right style of communication at the right time. Collins Effective International Business Communication will give you the understanding and the skills you need to help you to communicate successfully with colleagues and business partners around the world. Work environments today are increasingly complex – with greater demands on time there is more emphasis on choosing the right form of communication at the right time. You need to be able to work with colleagues at a distance and build and maintain relationships with people at home and abroad. Collins Effective International Business Communication contains clear and practical advice to improve your communication skills when working internationally. By doing this you will build the relationships you need to be successful. The book is divided into three parts:_x000B_• Part 1 will help you with speaking and listening, with practical ideas to help you create better understanding with colleagues and business partners._x000B_• Part 2 covers key interpersonal skills , such as building relationships, networking, influencing, making decisions, managing conflict and building trust._x000B_• Part 3 considers the challenges of virtual communication with colleagues at a distance, with advice on how to write better emails and manage conference calls._x000B_• Each unit features tip boxes, model conversations and case studies With Collins Effective International Business Communication you will learn to communicate more clearly and confidently, whilst using the English you already know. Suitable for Upper Intermediate and Advanced level speakers of English who know the language and want to know how to use it effectively. Can be used for self-study or by Business English trainers who want their clients to get results.